UP1

Flagship product

Email

Turn inbox chaos into connected action.

Mailbox sync with Gmail today, Microsoft readiness, and team workflows designed for revenue teams — not bulk marketing blasts.

Gmail sync & send

Connect Gmail with OAuth. Sync threads linked to customer records and send only after explicit Review & Send confirmation.

Microsoft readiness

Microsoft 365 OAuth path prepared for production rollout after domain verification.

Needs Reply

Surface conversations that need a human response with SLA-aware prioritization.

Team Inbox

Shared visibility on customer-linked threads with assignment, routing, and SLA tracking.

Drafts & summaries

Summaries and reply drafts you edit and approve — no auto-send.

Templates, snippets & signatures

Reusable templates, snippets, signatures, and merge fields for consistent replies.

Custom merge fields

Org-specific merge fields for personalized outbound email.

SLA, routing & holidays

Routing rules, holiday-aware SLA foundation, and inbox analytics.

Activity & audit exports

Operational review and accountability for sync, send, and settings changes.

Document handoff

Attachment import path into document workflows for extraction and assist.

Every outbound message requires explicit human confirmation. UP1 does not auto-send email and is not positioned for bulk marketing campaigns.